Wait you choose the option of signature required? Never do that. You should have waited and re-priced the international shipping cost. As far as a refund rate...hmmm. You both fucked up the order. Him using fake dox and you for requiring a signature. This is gonna sound rough but 50/50 is what it looks like to me. I know you don't want to hear that. It sux but experience gains knowledge. Now you know why college costs so much. Eager Beaver Syndrome will get you every time. Sorry for you and this situation LysanderSpooner. Hope this doesnt end your vending career.